DT Research is dedicated to providing friendly and efficient service to our customers. Please feel free to contact us if you have any questions regarding our services or you need the technical support.

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RMA Request Form

Please fill out the fields below:

Name:
Title:
Company:
Address 1:
Address 2:
City:
State:
Zip/Postal Code:
Country:
Phone:
Fax:
E-mail Address:


Model Number:
Serial Number:
Date of Purchase:
Place of Purchase:
Problem Description:


Model Number:
Serial Number:
Date of Purchase:
Place of Purchase:
Problem Description:


Model Number:
Serial Number:
Date of Purchase:
Place of Purchase:
Problem Description:

Upon receipt of the RMA Request Form, a DT Research Customer Service representative will contact you with an RMA number.
     

 

Please read the following procedures and conditions for RMA service:

  1. Contact an authorized DT Research Service Center for obtaining a Return Merchandise Authorization (RMA) Request Form or you can fill out the form online. Upon receipt of the RMA request form, an RMA number will be issued to the customer. Authorized DT Research Service Centers will not accept any returned product without an RMA number.
  2. For a registered customer, please complete the RMA Request Form and obtain an RMA number, then ship the product to the authorized DT Research Service Center with freight prepaid. If you are not a registered customer, you will need to include copies of your bill of sale or other proof of purchase with your shipment. All products returned for warranty service must be carefully repackaged in the original packing materials if possible.
  3. The normal turn-around time for warranty service is 5 business days.
  4. Please note: the customer is responsible for inbound shipping costs to the DT Research Service Center for In-Warranty returns. For Out-of-Warranty cases, the customer is responsible for shipping costs each way.

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DT Research designs and manufactures the WebDT embedded computing line, including digital signage systems, robust Mobile Tablet, compact mountable units, and display-integrated systems. Based on Internet and network access, and server-based computing technologies, WebDT products are powered by embedded hardware and software technologies, and are backed by remote management software. Partner l Support l Legal & Privacy l Site Map l Contact Us
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