What 4G LTE Could Mean for the Future of Public Safety Agencies

What-4G-LTE-Could-Mean-for-the-Future-of-Public-Safety-AgenciesIt is anticipated by the GSMA that by 2020, 63% of the world’s population will be covered by 4G LTE, and more than 30% of connections will use the technology. The benefits to public safety are huge.

Public-safety agencies worldwide are in the process of migrating away from proprietary mobile technologies in a global switch to LTE. 4G LTE extends a wide range of benefits, including a massive vendor ecosystem and a cost structure designed to work on a global scale. As more and more verticals turn to LTE, the overall costs go down and adoption becomes possible for even smaller agencies. Public safety is enabled to take advantage of innovation which had formerly been unattainable.

The US FirstNet network was supported by Congress, which earmarked roughly $7 billion of spectrum auction proceeds to support it. However, that is far less than the amount required to create a network spanning every inch of US soil. Like many other verticals, public safety’s goals and its budget are a world apart.

Public safety agencies are therefore taking a big tent approach to the problem, accepting the hand extended by utility networks, who bring to the table a vast array of resources and finances, and simply want access to public-safety networks in return. By providing a vital service and helping to support those networks by funding and/or providing access to infrastructure, they pave the way for new, improved base station equipment and everything that comes with it.

Mobile operators have also been attracted by FirstNet’s 700MHz spectrum, and the race is on to see if a model can be developed that enables sharing without putting operators and customers in the position of relinquishing their right to access during a catastrophic event in favor of public safety networks commandeering the available bandwidth.

Another possibility for public safety agencies is the potential to increase their use of commercial cellular networks; in the US, commercial cellular could turn out to be an important part of the puzzle. As the 63% global coverage threshold is neared, public safety divisions may come to depend solely on 4G LTE and enabled devices, like rugged tablets, for communication in the field.

LTE driven mobile communications for public safety makes perfect sense in terms of cost structure, innovation and capabilities. While implementation across the country may still be a work in progress, and coverage can be spotty in rural areas, larger cities are getting on board with 4G LTE and mobile as the tool of the future.

4 Reasons Rugged Tablets are Perfect for Telecommunications Workers

4-Reasons-Rugged-Tablets-are-Perfect-for-Telecommunications-WorkersThe telecommunication industry has many hurdles when it comes to continued customer satisfaction. Employees with field jobs know how hard it can be to keep up with and fulfill customer demands, especially if workers aren’t equipped to solve them. While strides have been taken to improve training, equipment, and customer satisfaction, many sectors have a long way to go before their units are cohesive, quick, and functional.

In the telecommunications industry, there are two areas that are key to success: communication and speed. However, from faulty equipment to slow response times, it can be difficult to help a customer properly when an employee doesn’t have the needed tools.

In these cases, rugged tablet technology can go a great way in making sure that employees are prepared and ready to take on whatever problem a customer might have. Here are four reasons why a telecommunications worker might benefit from having the added advancements a tablet might offer:

  1. Response time. Establishing connection with a customer quickly and efficiently can go a long way in improving both the employee and the client’s experience. Being put on hold for a long period of time can irritate the customer into leaving before they get help. Once a customer and employee are connected, the problem-solving process can begin properly.
  2. Repair time. Quick and efficient repairs can be easy with rugged tablets. Locate the problem, troubleshoot, take steps to fix it, and disconnect. The process is simplified and takes less time, leaving the customer feeling satisfied.
  3. Clearer communication. Grainy calls, slow connections, and accidental hang-ups can completely ruin the customer’s experience. With rugged tablets, text-communication is made easy, and even voice calls can end up clearer, improving communication on both ends and reducing irritation.
  4. Customer satisfaction. Arguably the most important part of the entire process. All of these factors connect to make sure that the customer is pleased by the time they end the call. An experienced, friendly employee equipped with the proper tools, customer satisfaction can vastly improve.

With rugged tablets, telecommunication centers are finding new ways to streamline their processes and make it easier for employees and customers alike to end a call feeling productive. Tablets are made to keep up with the job every step of the way, making them more versatile than laptops and smartphones.