How Rugged Tablets Reduce Errors for Logistics

Logistics is a complex and fast moving vertical. The arrivals, departures, destinations, origins, and manufacturers alike have to be logged down and kept track of, on top of employee records and customers. With all of this information, it can be easy to get lost in a sea of paperwork and begin lagging in service.

Almost all errors are human generated, so as we begin to integrate technology into everything we do, it’s becoming easier to avoid mix-ups and clutter. With portable devices such as laptops, smartphones, and purpose-built tablets, workers can begin taking their jobs on the go with ease, so their work can follow them wherever they go.

From increased communication to transparent, easily analyzed and collated data, tablets have completely reformed how logistics employees do their jobs. Streamlining processes while remaining user-friendly is the key to balancing customer service and speed, and tablets are the leaders in redefining how we work in professional situations.

Here are just a few ways that tablets reduce errors.

  • Unified communication. Before, workers communicated with each other and their superiors via telephone calls. This can be time-consuming and hard to keep up with, and hinders more mobile employees from doing their jobs. Rugged tablets are more durable and reliable than laptops or smartphones, so what used to require a lengthy conversation on the phone can now be handled with a quick email or instant message.
  • On-demand data. Everything an employee needs is right at their fingertips, whether it’s in a document or on the internet. They can make more educated decisions on the go, receive new information and details, and keep up with important warnings and notices in real-time.
  • Increased productivity. It’s easier to work when all the tools are readily available, and with the extra processes and applications offered by tablet technology, workers can streamline their workload and get it done faster and more efficiently than ever.
  • Cleaner data collection. Whether it’s just mandatory reports or GPS routes, tablets can record and collect important information to assist in decision making later. Peak traffic time, directions to common customers, info on scheduling efficiency, and even customer reviews and requests can be logged down quickly and without hassle. No more paper clutter, and no more losing track of important information.

Rugged tablets are the natural next step when it comes to investment and company growth, especially when it comes to fields such as logistics and field-service. With the added mobility and useful applications, rugged tech can completely revolutionize how employees and superiors work and communicate.

What Rugged Tablets Mean to Field Service Management

what-rugged-tablets-mean-to-field-service-management-2Over the past decade, technology has become an integral part of the way we work, function, and enjoy ourselves. By replacing paperwork with online spreadsheets and encyclopedias with online search functions, we have revolutionized how we spend our time. This can allow for ease of access and increased productivity.

If you are interested in incorporating mobile computers into your workforce’s daily routine, here are some features you might benefit from when you use a rugged tablet.

  • More durable than the off-the-shelf/consumer grade tablets. When you buy a consumer grade tablet, you are buying it for the extra entertainment features, not the durability. Buying a rugged tablet can reduce costs and give your employees something they can securely use.
  • Access to configuration information and service history. Improved data collection and access can help technicians learn how to improve first-time fix rates by up to 23%, and boost your company to new levels of productivity.
  • Easy-to-use forms, automated data entry, and barcode scanners. To work with technology, you need to have up-to-date and accessible technology. These features reduce mistakes and human errors, easy enough for any new employee to learn how to use.
  • Improved service response time and SLA compliance. By automating your service systems, you can expect a steep increase in your employee’s response times and an improvement in SLA compliance, boosting productivity in all areas.
  • Better inventory management. Know where things are, and exactly how many of them are there. Keep inventory easily, and save time and effort by keeping all of the information in one place.
  • Service calls are completed more quickly. When shortened service calls are the norm, you are not only improving customer satisfaction, but making it easier for your employees to stay on-task and focused.
  • Faster payments with instant invoices. No more wasting time during billing cycles, and no more hassle with credit card collection. Get money and records settled quickly, so everyone can move on more efficiently.

Field management can include a wide, varied web of people, all connected by one company. Many departments can work in harmony with proper planning and communication, and rugged tablets can help the entire workforce achieve that. Give employees the tools they need to work better, and give the entire company the chance to achieve greater success.