Advantages of Rugged Tablets for Food Service in Casinos and on Cruises

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Rugged tablets can significantly simplify food ordering processes in casinos and on board cruise ships and improve customer satisfaction via increased speed and a higher level of accuracy.

The hospitality industry is turning to tablet-based ordering solutions to allow casino visitors or cruise ship passengers to enjoy excellence in food service in a variety of formats, including:

POS Ordering

Staff members can hand carry lightweight, rugged tablets and take orders on deck or on the floor. Payment can be made immediately, or data captured to run a tab.

Tableside Ordering

Tablets can also be assigned to specific tables, and ordering done by the customer with payment completed at the table or charged to a shipboard suite or casino hotel room.

Kiosk Ordering

Kiosk ordering can prevent lines from forming and blocking foot traffic on board or in the casino. Tablets can be wall or counter mounted to allow ordering in lobby space, from a room, and more.

Tablet Based Payment Options

Card readers allow credit and debit cards to be processed, gift cards to be applied or reloaded, or charges to be assigned to a room card or courtesy card. Checks can be split, receipts printed or emailed, and signatures captured on screen.

Server Side Benefits

Servers can log on with a card or PIN, menus can be hosted and categorized, tables can be assigned using a map, list, or number, and orders can be matched with seat position for in-play refreshments or above board lounging.

Guest Benefits

Customers can quickly place their order, purchase entertainment, pay at the table / kiosk / poolside / room,  split checks or payments (ideal for business trips), download receipts, menus, and complete visit or trip totals, and more.

Casino or Cruise Line Benefits

Cross selling and upselling is simplified with tablets delivering targeted information into customer hands. Data collected from all streams can be analyzed and leveraged to help with back-office decision making like purchasing decisions, staffing adjustments, and menu improvements, and implemented in new marketing campaigns to test new products and services, pricing, and delivery options.

Tablets for cruise lines and casinos can revolutionize the way food service operates and deliver exceptional results in ever faster and more accurate forms. The possibilities of POS, table and kiosk mounted tablets are almost endless, the cost savings in regard to productivity and efficiency are immense, and increased ROI can be readily achieved.

Rugged Tablets’ POS Applications

For POS applications across a wide range of verticals, mobile computing is fast supplanting other methods of enhancing customer interactions. The point-of-sale and point-of-service options provided by a rugged tablet PC can streamline processes in almost any customer-facing industry, increasing productivity and efficiency while eliminating lags in service.

Rugged tablets are durable enough to stand up in almost any working environment, and can be utilized to simplify operations across the board, with a vast toolbox of solutions for familiar issues and the flexibility to adapt to different environments. Whether the setting is a restaurant, a casino, or a hotel the tablet bears up under constant, rigorous use, and in the retail sector there is no device that compares for convenience and customer satisfaction.

Retail

Employees can use the tablets’ built-in RFID readers and barcode scanners to quickly bring up product information on screen and check available inventory. Tracking tells the employee exactly where the item is for easy, fast retrieval. Encrypted MSR and EMV smart card readers for payment allows the checkout process to begin immediately, eliminating long lines at the register. Out of stock items can be verified in stock elsewhere, purchased, and delivery arranged on the spot.

Hospitality

Rugged tablets can be used at the front desk for sign in, on carts for room service, and at checkout to settle the bill. Internally, linen inventories can be checked, rooms slated for cleaning marked off and notes kept for special instructions by room number. The durability of the tablet can stand up to drops or other shocks, and long battery life means they last the whole shift. Wireless capability allows for mobility and communication with adjacent restaurants or casinos for a seamless process.

Restaurant

Tablets used for at-table ordering speed up the process, immediately transferring orders to the kitchen, allowing more secure payment in front of guests and faster turnover. The check can be requested and handled at the customer’s convenience, and completed transactions can notify management that a table is opening up for faster clearing and reseating. The tablet is spill proof and durable, even for family style dining.

Compared to consumer grade tablets, or PCs at fixed points requiring repeated visits to the specific location, rugged tablets bring flexibility and mobility to the world of retail and hospitality. As a POS solution, tablets are rapidly outstripping more traditional options, with benefits that are unmatched by other devices.

Tracking and Verification Applications for the Rugged Tablet

While handheld POS devices have long been adapted for tracking and signature capture, rugged tablets have many more advantages and a high potential for use in the logistics industry.

Shipping and delivery verticals in particular can benefit from the flexibility, durability, and accuracy rugged tablets provide. Around various holidays, points of departure can become chaotic and confusing, with multiple deliveries, special orders, tight schedules and limited manpower.

With the right match of software and hardware, a rugged tablet can be invaluable.. Some of the benefits of a rugged tablet for logistics include:

  • Mapping potential can be extremely beneficial when it comes to time management – being able to coordinate deliveries and traffic as well as factoring in multiple team members, potential roadblocks and restricted streets can help streamline the day’s deliveries and allow for time sensitive packages to get to their destination on time.

  • Similar to POS machines, a data capture equipped rugged tablet can provide a fast, easy, and efficient way to complete instant verification, signature capture, and transmission of data to a centralized tracking database. It can also allow delivery personnel to quickly scan and verify information for proper recordkeeping.

  • Rugged tablets also expand and improve the process of communication; the ease of making contact with other workers, handing off tasks and making changes on the fly if needed yielding savings in time and labor when things don’t go as planned.

  • All tasks can be streamlined and back-up plans made and stored in case of  breakdown, traffic, or other emergency. Duties can be reassigned and schedules restructured in case of unforeseen events.

  • Rugged means devices keep working even in bad weather, if they are dropped, rained on, banged, or shaken. The tablet is durable and strong, able to put up with inevitable abuse.

  • The ever important customer experience is better thanks to simplified tracking, acceptance, and signature processes. Worker experience is better with the exact data capture features needed to focus on tasks for their specific industry or work process.

Devices can be assigned to individuals, to vehicles, or to static locations; wherever a rugged tablet is needed, it can be customized for the user and the tasks to be completed. The ability to communicate data in real time helps keep the logistic chain running smoothly, from the time an order is made until the time it is signed for by the recipient.

Access and Authorization – the Benefits of Security Card Clearance Methods

Cards

Every organization has levels of “need to know” when it comes to data and information. Being able to work with systems that correctly recognize and categorize access levels, supplying or withholding entry based on a set list of verification or authentication steps, helps keep data protected.

Stationary Access

Single points of contact for the inclusion or exclusion of multiple persons are common.

  • A POS register that allows only employees to access customer payment information

  • A hospital with key-carded doors that restrict access only to certain personnel – especially areas like the pharmacy or NICU

  • A hotel with carded rooms that are coded to let only occupants, maid service, or security in

  • A closed network that requires two-step verification to allow new users to log on

  • A government building designed to allow members of the public and staffers to move through authorized areas without permitting access to sensitive areas.

All of these situations require a device or devices – usually stationary – to have some form of security system that must be “passed” correctly by the person seeking entry.  In addition to gateways into physical spaces from a static location, comes the security of shared mobile devices such as rugged tablets or laptops in closed networks.

Mobile Access

Security cards can be used to set levels of clearance, and are commonly used in large companies and government / military facilities. With each individual’s card specifically coded with their security clearance level, a simple swipe of the card in the device followed by a user passcode opens the device but restricts access to anything above the security clearance level of the current user.

This can be invaluable when devices are being handed off from one individual to another, whether in the office or out in the field. As the device is passed off, the user logs out and the new user swipes their own card to access the data they require.

This extra layer of security makes it easier to protect sensitive data, but keeps it available to users with a high security clearance level who need access while working with subordinates or those with lower clearance. They can simply access data temporarily on the available rugged tablet or other mobile device, and when finished the data is still protected from restricted users.

Card readers are becoming more and more useful, facilitating flexible security access on shared devices. Security remains a priority as mobile becomes more prevalent, making authentication a rapidly growing and adaptive field.