Rugged Tablet Options for Retail and Hospitality

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The hospitality industry does hundreds of billions of dollars in revenue annually, and accounts for one of the fastest growing markets globally. Finding ways to improve customer service and satisfaction is a continual priority, as competition is extremely high in this sector and consumers value speed, efficiency, and rapid resolution to any issues.

Likewise, retail is a fast paced business with a need for rapid turnaround to meet consumer expectations. Both industries require devices which can deliver desired results in real time. Customer experience can be improved in hospitality with the use of purpose built devices such as rugged tablets, which feature many benefits which can be used to the advantage of boutiques, hotels, restaurants, and other hospitality and retail centric businesses.

Card Readers

For hospitality venues, this option can be invaluable for streamlining and improving customer experiences. A customer, client, visitor, or passenger can be issued a card tied to their account, room number, group, or payment source, to track their activities and expenditures in real time and make check-out as effortless as possible with an itemized, time stamped proof of each transaction and the ability to split the bill if needed. The card can be swiped any time a transaction or purchase is made, to keep billing untangled and clientele cognizant without interrupting the flow of the experience.

RFID / 2D Bar Code Scanner

One of the biggest challenges to retail and hospitality organizations is real time inventory tracking, especially during seasonal highs when customer patience is short, and supplies can run low in a matter of minutes. Scanners can turn rugged tablets into inventory trackers which update across every system automatically in real time and prevent customer disappointment or delays in service. Barcodes are still one of the most popular forms of item tagging or pricing information, and a scanner on a rugged tablet is fully integrated for reliability and can get fast answers in real time.

RFID tags can be attached to customer luggage or a bracelet, and used to track it through a hotel, on a cruise ship, or if it is being held in a retail center for retrieval later. They can also be used in hospitality or retail settings on the business side, to track inventory that is in transit or being moved inside facilities, or to monitor larger pieces of equipment in real time.

Other types of modules and scanners can also be added as needed to turn rugged tablets into the most valued additions to any retail or hospitality business. For inventory, customer service, and sales finalization, rugged tablets meet all the necessary parameters for functionality and security.

Top Advantages of Rugged Tablets for Retailers

6-Advantages-of-Rugged-Tablets-for-Restaurant-Operations (2)Staying organized and streamlining processes is a top priority for most businesses and it can be vitally important in retail.

A rugged tablet can help improve productivity, increase security, and maximize sales while providing stability and a sensible approach to retail operations.

Efficiency

Long lines can stifle a company’s productivity, discouraging the next wave of customers who see a long line. Rugged tablets can enable instant service with employees jumping in for line-busting, finalizing purchases without the need for a physical encounter at the register. Hospitality centers in particular can benefit from the ability to provide guests with speedy completion of all steps for their visit from check-in to check-out, and room service or other amenities can be easily tracked via a customer side card to swipe or a room or suite number.

Security

Encrypted signature capture delivers high end security and provides customers peace of mind when making purchases on a rugged tablet. The EMV (Eurocard / Mastercard / Visa) chip and signature card reader allow customers to easily and clearly sign on the tablet which provides additional protection against data theft and breaches of privacy. When these security options are offered to customers, the trust factor goes up and they feel comfortable shopping with a retailer or at a hotel gift shop again and again. Their card never leaves their sight, as even restaurants can use tablets at tables for payment at the end of a meal and the card stays secure in the possession of the diner at all times.

Productivity

Sales can be increased with the use of rugged tablets, which can generate instant cross sell and up sell opportunities for retailers, offer additional items, beverages and desserts to diners, present room service or pay per view options for hotels, or inquire if an upgrade is needed for car rental services. Coupon codes can also be generated and supplied to customers to encourage repeat business, and data collected with consent for customers interested in future offers or being part of an email or mobile number list for real time discounts or geofencing opportunities.

A rugged tablet could be one of the best gifts a business owner can give themselves as they move into the new year, with additional options for inventory tracking, delivery confirmation, and more.

 

Top 10 Reasons to Gift Your Business a Rugged Tablet

rugged-tablets-and-the-hospitality-industry-2Your company deserves a holiday gift, one that will keep giving for many years by improving workflow, productivity, and accuracy. Here are ten reasons a purpose built rugged tablet could be the ideal gift for your business, help kickstart the holiday season, and get 2019 off to a great start.

  1. Utility companies can become more efficient during outages, when weather causes downed power lines or there are transformers to be checked. A crew that can stay in close contact via rugged tablet can get to prioritized areas quickly and work together to restore service.
  2. Retail outlets can service customers directly on the floor with rugged tablets, checking inventory and finalizing sales with card swipe payment and signature capture options to reduce holiday lines.
  3. Restaurants can also speed up every process, from seating to ordering to refills to paying the tab, with rugged tablets in the waitstaff’s hands. Extra items can be offered on the spot and gift cards sold without the need for an extra wait.
  4. Logistics becomes simpler whether you run a courier or traditional delivery service, with fast driver to headquarters updates and the ability to use connected tablets for everything from delivery confirmation to route planning in heavy holiday traffic.
  5. Manufacturing can be streamlined and sped up with rugged tablets on the warehouse floor, and packaging and shipping is faster and easier with rugged tablets helping to track inventory and shipments when order volume hits seasonal highs.
  6. Extreme weather is no problem for a rugged tablet, making them ideal for outdoor environments. GNSS capability can drive surveying and construction along, providing the ability for everyone involved in a project to see updated blueprints in real time.
  7. Medical clinics and offices can use purpose built tablets to manage and streamline patient care, from check-in to patient file updates to safeguarding sensitive data.
  8. Business owners and entrepreneurs across various service industries (such as landscaping, contractors, and pool maintenance) can use a rugged tablet to schedule appointments track inventory, take payments, capture signatures, and more. It’s a single device that allows a company to run at maximum productivity.
  9. Municipal managers can utilize tablets to keep office staff connected with field workers and help create smarter solutions for their cities.
  10. Law enforcement and emergency services can utilize purpose built vehicle mounted tablets to improve communication in the field, and even pair tablets with drone technology for search and rescue, crash site clearance, or fire management.

Rugged tablets sit at the leading edge of technology There are multiple choices when it comes to specifications and options meaning the tablet can be customized perfectly for your organization, company, or small business.

Rugged Tablets’ POS Applications

For POS applications across a wide range of verticals, mobile computing is fast supplanting other methods of enhancing customer interactions. The point-of-sale and point-of-service options provided by a rugged tablet PC can streamline processes in almost any customer-facing industry, increasing productivity and efficiency while eliminating lags in service.

Rugged tablets are durable enough to stand up in almost any working environment, and can be utilized to simplify operations across the board, with a vast toolbox of solutions for familiar issues and the flexibility to adapt to different environments. Whether the setting is a restaurant, a casino, or a hotel the tablet bears up under constant, rigorous use, and in the retail sector there is no device that compares for convenience and customer satisfaction.

Retail

Employees can use the tablets’ built-in RFID readers and barcode scanners to quickly bring up product information on screen and check available inventory. Tracking tells the employee exactly where the item is for easy, fast retrieval. Encrypted MSR and EMV smart card readers for payment allows the checkout process to begin immediately, eliminating long lines at the register. Out of stock items can be verified in stock elsewhere, purchased, and delivery arranged on the spot.

Hospitality

Rugged tablets can be used at the front desk for sign in, on carts for room service, and at checkout to settle the bill. Internally, linen inventories can be checked, rooms slated for cleaning marked off and notes kept for special instructions by room number. The durability of the tablet can stand up to drops or other shocks, and long battery life means they last the whole shift. Wireless capability allows for mobility and communication with adjacent restaurants or casinos for a seamless process.

Restaurant

Tablets used for at-table ordering speed up the process, immediately transferring orders to the kitchen, allowing more secure payment in front of guests and faster turnover. The check can be requested and handled at the customer’s convenience, and completed transactions can notify management that a table is opening up for faster clearing and reseating. The tablet is spill proof and durable, even for family style dining.

Compared to consumer grade tablets, or PCs at fixed points requiring repeated visits to the specific location, rugged tablets bring flexibility and mobility to the world of retail and hospitality. As a POS solution, tablets are rapidly outstripping more traditional options, with benefits that are unmatched by other devices.