Dining out – whether at a restaurant, in a movie theater, or in a stadium setting – is part of the fun of a night on the town. All of these venues can enhance customer experiences and increase revenues by implementing purpose built tablets into their ordering system, making it easier and faster for wait staff to take and deliver food orders.
It’s also easier and faster for the kitchen and floor waitstaff to fulfill the orders, and provides ways for the venue to increase profits. Tablet technology allows waitstaff to better serve customers by making notes to customize orders and ensure the instructions are relayed to kitchen staff. The mobile tablet makes it easy to upgrade orders, and cross-sell or upsell other food items from appetizers to drink refills to desserts with a tap on the screen.
Waiting in line in a lobby or at a food vending kiosk in a movie theater or a stadium can minimize purchases, as it is time consuming and inconvenient and can require multiple trips and transactions (not to mention juggling armfuls of food back to a seat.) Waiting for wait-staff in a restaurant or a mobile vendor at a ball game can also be tedious and annoying. Rugged tablets carried by hand can streamline ordering experiences, improving service from both the waitstaff and consumers point of view.
Restaurant staff can utilize a handheld rugged tablet ordering system to take customer orders and send them directly to the kitchen. From drink and appetizer ordering to entrée choices, this makes service faster. The tablet software can be programmed to prompt the servers to offer automatic upsell and cross-sell options, like larger drinks, added sides, and more. Promotions can be highlighted, and drink refills or dessert added to the tab before calculation. Even payment can be made through a rugged tablet interface, using a card reader and signature capture.
At movie theaters, viewers can order before or during the movie, with wait time cut dramatically since the order goes straight from the waitstaff to the kitchen as each order is placed, and can be retrieved and delivered in short order. Outdoor bars at events and beaches can utilize rugged tablet ordering as well, allowing patrons to enjoy themselves while waiting for food delivery.
Vendors at stadiums can also benefit, with staff working through the seating sections and taking orders by seat number to send to kitchens. Completed orders can then be delivered and payment can be collected via card reader and signature capture as verification instantly done. This option is also ideal for discreet, rapid service in box seat lounges.
This option is also applicable to hotel room service, either en suite or poolside; and casinos and cruise ships can also leverage this easy form of food ordering. Fast food lines can be handled by a staff member on foot supplementing the ordering window to cut down on time spent waiting to order and speeding food delivery.
Rugged tablets for retail hospitality have never been more effective. DT Research continues to develop and deploy new tools for this industry, as the technology will only continue to advance over time, making waiting in line for food a thing of the past!