4 Reasons Rugged Tablets are Perfect for Telecommunications Workers

4-Reasons-Rugged-Tablets-are-Perfect-for-Telecommunications-WorkersThe telecommunication industry has many hurdles when it comes to continued customer satisfaction. Employees with field jobs know how hard it can be to keep up with and fulfill customer demands, especially if workers aren’t equipped to solve them. While strides have been taken to improve training, equipment, and customer satisfaction, many sectors have a long way to go before their units are cohesive, quick, and functional.

In the telecommunications industry, there are two areas that are key to success: communication and speed. However, from faulty equipment to slow response times, it can be difficult to help a customer properly when an employee doesn’t have the needed tools.

In these cases, rugged tablet technology can go a great way in making sure that employees are prepared and ready to take on whatever problem a customer might have. Here are four reasons why a telecommunications worker might benefit from having the added advancements a tablet might offer:

  1. Response time. Establishing connection with a customer quickly and efficiently can go a long way in improving both the employee and the client’s experience. Being put on hold for a long period of time can irritate the customer into leaving before they get help. Once a customer and employee are connected, the problem-solving process can begin properly.
  2. Repair time. Quick and efficient repairs can be easy with rugged tablets. Locate the problem, troubleshoot, take steps to fix it, and disconnect. The process is simplified and takes less time, leaving the customer feeling satisfied.
  3. Clearer communication. Grainy calls, slow connections, and accidental hang-ups can completely ruin the customer’s experience. With rugged tablets, text-communication is made easy, and even voice calls can end up clearer, improving communication on both ends and reducing irritation.
  4. Customer satisfaction. Arguably the most important part of the entire process. All of these factors connect to make sure that the customer is pleased by the time they end the call. An experienced, friendly employee equipped with the proper tools, customer satisfaction can vastly improve.

With rugged tablets, telecommunication centers are finding new ways to streamline their processes and make it easier for employees and customers alike to end a call feeling productive. Tablets are made to keep up with the job every step of the way, making them more versatile than laptops and smartphones.

 

Using Rugged Tablets to Initiate Six Sigma in Field Service

Using-Rugged-Tablets-to-Initiate-Six-Sigma-in-Field-ServiceDuring the process of communicating with clients, speaking to employees, planning, billing, and getting the work done, a lot of time can be lost between the beginning and end of a job assignment. To completely finish a job satisfactorily, both parties have to know that they were treated fairly every step of the way.

Building a relationship with clients is a good way to get repeat business, and clear communications is a key part of the relationship. Many companies are combating miscommunication by initiating the ‘six-sigma’ process.

Commonly used during manufacturing to simplify processes and prevent defects, the six-sigma system is made to track work every step of the way, and religiously record what has been done. This can clear up any problems during billing, and let customers and workers alike know that the work has been done fairly.

While six-sigma was originally intended to be done on paper, electronic records make implementing six-sigma even easier and more effective than ever. With the help of modernized technology, every step of six-sigma implementation can be recorded, documented, and shared between employees, superiors, and clients. Digitally, there’s no need for paper and clutter, and documents can be created, shared, and stored with ease.

This process can help establish timelines, show transparency, delegate responsibility and ownership of each task, and direct how billing should be handled – all ways to contribute to the degree of trust between client and company.

In field service, it can be difficult to both keep up with work and record every step, especially when the only electronics available are desktops, large laptops, clumsy netbooks, or small screen smartphones. Tablet technology combines the usability of computers and the portability of smartphones to create a more effective mobile device, one that can keep up with work both physically and digitally.

Rugged tablets last through their intended life cycle, reducing the need for repair and replacement and increasing ROI. The investment in purpose-built tech is clear: not only are they useful and innovative, but sturdy and durable for years of service.

Employees work best when they have every tool they need, and clients are happier when they know that every step of the way, their job was handled satisfactorily. Purpose built rugged tablets make implementing this concept easier than ever.