Four Reasons Field Service Technicians Prefer Rugged Tablets

Four-Reasons-Field-Service-Technicians-Prefer-Rugged-TabletsAs smartphones, computers, and real-time internet utilization is integrated into every aspect of our lives, companies are finding new ways to utilize technology in business contexts. Whether it’s a new version of PowerPoint in the office or a bar-code scanning smartphone, it’s becoming easier to use tech professionally.

With all of this growth comes to need for sturdier electronics. It’s no secret that smartphones and laptops are easily dropped and broken, and buying consumer-grade products isn’t always a great investment when employees are in the field and traveling. With many products, it can be difficult, expensive, or even impossible to ‘upgrade’ the devices and make them usable.

In cases like this, purpose-built technology is always better. Ruggedized tech is built from the hardware up to be durable, cohesive, integration compatible, and user-friendly. Here are four distinct functions field service agents need in rugged technology.

  1. Simplicity. No matter who’s working, the systems are made to be user-friendly and integrate with existing applications. This reduces any training period, and the familiar formatting can make it ideal for agents who don’t want to learn complicated processes and methods to keep doing their job.
  2. Functionality. Unlike laptops, tablets are durable yet lightweight. There’s no easily-broken hinges, and the screens are reinforced to take a beating. The large screen also makes it easier to read and work, so there’s no need for overly-complicated methods and applications for smartphones.
  3. Integration. Already have existing systems? Rugged tablets aren’t stuffed with bloat-ware or constricted to brand-only applications. Adding and designing custom applications is easy, and rugged tech can always be upgraded in the future. It’s made to be backwards and forward compatible, so they don’t become obsolete.
  4. Automation. Papers upon papers, ticket stubs upon ticket stubs. The clutter and hassle of manual work can easily be taken over by devices. From recording data to completing payments, tablets can be valuable and time-saving when it comes to simplifying daily processes.

Rugged tablets have become the go-to device for many professionals. Their resistance to damage and their upgradable features make them perfect for in-field jobs. They can withstand impact, vibration, extreme temperatures, humidity, and water, and can even be mounted within vehicles for easy transport and GS capabilities.

Rugged tablets are designed for portability, durability, and usability. Field service technicians are always on the move, and having purpose built devices that can keep up with them is vital.

Four Reasons Your Company’s Field Service Team Needs Rugged Tablets

Four-Reasons-your-Company’s-Field-Service-Team-needs-Rugged-TabletsIt’s not an uncommon belief on the consumer end that field-service teams are ‘unreliable’ or a ‘hassle’. However, with current communication, scheduling, and accountability options, those stereotypes can easily be avoided. As more and more companies equip their employees with reliable, functioning technology, the more efficient their field teams become.

With mobile computers becoming widespread, it has become easier to streamline and speed-up processes with every new update. From custom-designed applications to boosted communications, rugged tablet technology is completely changing how people work on a day-to-day basis.

When a field team is given focused, reliable tech, they tend to work faster and more efficiently. Here are four reasons why the system works.

  1. Proper management of time and resources. Instead of spending time trying to manage paperwork and collect addresses, locations, and schedules, employees can have all their business information available at the touch of a finger. No more hassling over lost or misplaced paperwork, and no more mixed-up schedules.
  2. Faster, more effective communication. Whether they need to contact coworkers, employers, or customers, tablet technology makes it easier to reach other parties over text or with voice and video. Field workers can be quickly notified in case they need to rearrange schedules or update appointments. Customers can be updated as to ETAs and even alerted if a chance for an earlier appointment is available.
  3. Easy tracking and GPS functionality. Dispatchers can keep track of where field service agents are, and give customers accurate information on when and where they will arrive. Field service teams can also avoid accidents, traffic, and getting lost in unfamiliar areas.
  4. Portable technology. With hot-swappable batteries for all-day operation, wireless and Bluetooth capabilities, and only essential applications, rugged tablets combine the mobility of smartphones with the processing power of desktop computers.

Rugged tablets are designed to keep up with employees every step of the way, even when working under less than ideal conditions. With all-light readable screens and integrated options such as data-capture technology, rugged tablets are built with productivity in mind.

Field service teams handle over half of all daily appointments, and are the link between a company and a customer base. Outfitting a field service crew with rugged tablets can give them a key tool they need to do their jobs better, faster, and with a higher rate of customer satisfaction.