Rugged Tablet Options for Retail and Hospitality

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The hospitality industry does hundreds of billions of dollars in revenue annually, and accounts for one of the fastest growing markets globally. Finding ways to improve customer service and satisfaction is a continual priority, as competition is extremely high in this sector and consumers value speed, efficiency, and rapid resolution to any issues.

Likewise, retail is a fast paced business with a need for rapid turnaround to meet consumer expectations. Both industries require devices which can deliver desired results in real time. Customer experience can be improved in hospitality with the use of purpose built devices such as rugged tablets, which feature many benefits which can be used to the advantage of boutiques, hotels, restaurants, and other hospitality and retail centric businesses.

Card Readers

For hospitality venues, this option can be invaluable for streamlining and improving customer experiences. A customer, client, visitor, or passenger can be issued a card tied to their account, room number, group, or payment source, to track their activities and expenditures in real time and make check-out as effortless as possible with an itemized, time stamped proof of each transaction and the ability to split the bill if needed. The card can be swiped any time a transaction or purchase is made, to keep billing untangled and clientele cognizant without interrupting the flow of the experience.

RFID / 2D Bar Code Scanner

One of the biggest challenges to retail and hospitality organizations is real time inventory tracking, especially during seasonal highs when customer patience is short, and supplies can run low in a matter of minutes. Scanners can turn rugged tablets into inventory trackers which update across every system automatically in real time and prevent customer disappointment or delays in service. Barcodes are still one of the most popular forms of item tagging or pricing information, and a scanner on a rugged tablet is fully integrated for reliability and can get fast answers in real time.

RFID tags can be attached to customer luggage or a bracelet, and used to track it through a hotel, on a cruise ship, or if it is being held in a retail center for retrieval later. They can also be used in hospitality or retail settings on the business side, to track inventory that is in transit or being moved inside facilities, or to monitor larger pieces of equipment in real time.

Other types of modules and scanners can also be added as needed to turn rugged tablets into the most valued additions to any retail or hospitality business. For inventory, customer service, and sales finalization, rugged tablets meet all the necessary parameters for functionality and security.

Advantages of Rugged Tablets for Food Service in Casinos and on Cruises

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Rugged tablets can significantly simplify food ordering processes in casinos and on board cruise ships and improve customer satisfaction via increased speed and a higher level of accuracy.

The hospitality industry is turning to tablet-based ordering solutions to allow casino visitors or cruise ship passengers to enjoy excellence in food service in a variety of formats, including:

POS Ordering

Staff members can hand carry lightweight, rugged tablets and take orders on deck or on the floor. Payment can be made immediately, or data captured to run a tab.

Tableside Ordering

Tablets can also be assigned to specific tables, and ordering done by the customer with payment completed at the table or charged to a shipboard suite or casino hotel room.

Kiosk Ordering

Kiosk ordering can prevent lines from forming and blocking foot traffic on board or in the casino. Tablets can be wall or counter mounted to allow ordering in lobby space, from a room, and more.

Tablet Based Payment Options

Card readers allow credit and debit cards to be processed, gift cards to be applied or reloaded, or charges to be assigned to a room card or courtesy card. Checks can be split, receipts printed or emailed, and signatures captured on screen.

Server Side Benefits

Servers can log on with a card or PIN, menus can be hosted and categorized, tables can be assigned using a map, list, or number, and orders can be matched with seat position for in-play refreshments or above board lounging.

Guest Benefits

Customers can quickly place their order, purchase entertainment, pay at the table / kiosk / poolside / room,  split checks or payments (ideal for business trips), download receipts, menus, and complete visit or trip totals, and more.

Casino or Cruise Line Benefits

Cross selling and upselling is simplified with tablets delivering targeted information into customer hands. Data collected from all streams can be analyzed and leveraged to help with back-office decision making like purchasing decisions, staffing adjustments, and menu improvements, and implemented in new marketing campaigns to test new products and services, pricing, and delivery options.

Tablets for cruise lines and casinos can revolutionize the way food service operates and deliver exceptional results in ever faster and more accurate forms. The possibilities of POS, table and kiosk mounted tablets are almost endless, the cost savings in regard to productivity and efficiency are immense, and increased ROI can be readily achieved.