Rugged Tablets for Hospitality – from Car Rental to Drive Through Window

Rugged-Tablets-for-Hospitality---from-Car-Rental-Lot-to-Drive-Through-Wi...Rugged tablets are streamlining hospitality and disrupting markets in a good way from hotels to car rental agencies to fast food spots and fine restaurants. The ability of rugged tablets to manage processes whether in hand or mounted for easy self-serve access is changing the way consumers use hospitality services and providing increased customer satisfaction.

Food Ordering at Drive Throughs

When the line of cars entering a drive through exceeds half a dozen, new customers may choose to drive away rather than wait for an extended time. Order takers can easily speed the commitment process by appearing at the car window, with a rugged tablet in hand to take the order and process payment. Once the order is placed, the customer can remain in line or be directed to side parking and their order rushed to them upon completion. This is particularly helpful when an order that is large, complex, or has a long cook time is clogging the line.

Table Ordering in Restaurants

Several large chains have already adopted tablets mounted on tables or at counters for speedy ordering and reduced wait times, especially during rush times like lunch or dinner. Every step of the process can be handled by the customer, from appetizer and meal ordering to drink refills, payment, and tipping, keeping the staff free to get food delivered and check in with guests. Many tablets also offer entertainment options to make the wait for food and drinks pass quickly.

Check-In for Car Rental or Hotel Reservations

Long lines at airport car rentals can be alleviated with staff equipped with tablets who can check in customers from any location, like directly in the car lot,.Customers can pick the car they want, and get the car tag scanned, payment processed, and get on their way quickly. The same concept applies to hotel check in, especially if travelling with a large group. Check in can be accomplished quickly from any location, like in a comfortable lobby or open air bar, and check out handled with while you wait for a taxi outside or in the garage while waiting for the valet. .

Casino and Cruise Ship Applications

Rugged tablets with RFID or bar code readers can be used at every step of the process to track a cruise passenger or casino visitor. Tabs can be run for everything from room service to activities, and personal belongings or baggage tracked. Individuals or couples can be linked to their room, their itinerary, and more.

Rugged tablets for hospitality can increase accuracy, speed every step of every process, improve customer satisfaction and feedback, and prompt swift, positive reviews to boost marketing efforts.

 

Advantages of Rugged Tablets for Food Service in Casinos and on Cruises

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Rugged tablets can significantly simplify food ordering processes in casinos and on board cruise ships and improve customer satisfaction via increased speed and a higher level of accuracy.

The hospitality industry is turning to tablet-based ordering solutions to allow casino visitors or cruise ship passengers to enjoy excellence in food service in a variety of formats, including:

POS Ordering

Staff members can hand carry lightweight, rugged tablets and take orders on deck or on the floor. Payment can be made immediately, or data captured to run a tab.

Tableside Ordering

Tablets can also be assigned to specific tables, and ordering done by the customer with payment completed at the table or charged to a shipboard suite or casino hotel room.

Kiosk Ordering

Kiosk ordering can prevent lines from forming and blocking foot traffic on board or in the casino. Tablets can be wall or counter mounted to allow ordering in lobby space, from a room, and more.

Tablet Based Payment Options

Card readers allow credit and debit cards to be processed, gift cards to be applied or reloaded, or charges to be assigned to a room card or courtesy card. Checks can be split, receipts printed or emailed, and signatures captured on screen.

Server Side Benefits

Servers can log on with a card or PIN, menus can be hosted and categorized, tables can be assigned using a map, list, or number, and orders can be matched with seat position for in-play refreshments or above board lounging.

Guest Benefits

Customers can quickly place their order, purchase entertainment, pay at the table / kiosk / poolside / room,  split checks or payments (ideal for business trips), download receipts, menus, and complete visit or trip totals, and more.

Casino or Cruise Line Benefits

Cross selling and upselling is simplified with tablets delivering targeted information into customer hands. Data collected from all streams can be analyzed and leveraged to help with back-office decision making like purchasing decisions, staffing adjustments, and menu improvements, and implemented in new marketing campaigns to test new products and services, pricing, and delivery options.

Tablets for cruise lines and casinos can revolutionize the way food service operates and deliver exceptional results in ever faster and more accurate forms. The possibilities of POS, table and kiosk mounted tablets are almost endless, the cost savings in regard to productivity and efficiency are immense, and increased ROI can be readily achieved.