Using Rugged Tablets to Initiate Six Sigma in Field Service

Using-Rugged-Tablets-to-Initiate-Six-Sigma-in-Field-ServiceDuring the process of communicating with clients, speaking to employees, planning, billing, and getting the work done, a lot of time can be lost between the beginning and end of a job assignment. To completely finish a job satisfactorily, both parties have to know that they were treated fairly every step of the way.

Building a relationship with clients is a good way to get repeat business, and clear communications is a key part of the relationship. Many companies are combating miscommunication by initiating the ‘six-sigma’ process.

Commonly used during manufacturing to simplify processes and prevent defects, the six-sigma system is made to track work every step of the way, and religiously record what has been done. This can clear up any problems during billing, and let customers and workers alike know that the work has been done fairly.

While six-sigma was originally intended to be done on paper, electronic records make implementing six-sigma even easier and more effective than ever. With the help of modernized technology, every step of six-sigma implementation can be recorded, documented, and shared between employees, superiors, and clients. Digitally, there’s no need for paper and clutter, and documents can be created, shared, and stored with ease.

This process can help establish timelines, show transparency, delegate responsibility and ownership of each task, and direct how billing should be handled – all ways to contribute to the degree of trust between client and company.

In field service, it can be difficult to both keep up with work and record every step, especially when the only electronics available are desktops, large laptops, clumsy netbooks, or small screen smartphones. Tablet technology combines the usability of computers and the portability of smartphones to create a more effective mobile device, one that can keep up with work both physically and digitally.

Rugged tablets last through their intended life cycle, reducing the need for repair and replacement and increasing ROI. The investment in purpose-built tech is clear: not only are they useful and innovative, but sturdy and durable for years of service.

Employees work best when they have every tool they need, and clients are happier when they know that every step of the way, their job was handled satisfactorily. Purpose built rugged tablets make implementing this concept easier than ever.

Four Reasons Field Service Technicians Prefer Rugged Tablets

Four-Reasons-Field-Service-Technicians-Prefer-Rugged-TabletsAs smartphones, computers, and real-time internet utilization is integrated into every aspect of our lives, companies are finding new ways to utilize technology in business contexts. Whether it’s a new version of PowerPoint in the office or a bar-code scanning smartphone, it’s becoming easier to use tech professionally.

With all of this growth comes to need for sturdier electronics. It’s no secret that smartphones and laptops are easily dropped and broken, and buying consumer-grade products isn’t always a great investment when employees are in the field and traveling. With many products, it can be difficult, expensive, or even impossible to ‘upgrade’ the devices and make them usable.

In cases like this, purpose-built technology is always better. Ruggedized tech is built from the hardware up to be durable, cohesive, integration compatible, and user-friendly. Here are four distinct functions field service agents need in rugged technology.

  1. Simplicity. No matter who’s working, the systems are made to be user-friendly and integrate with existing applications. This reduces any training period, and the familiar formatting can make it ideal for agents who don’t want to learn complicated processes and methods to keep doing their job.
  2. Functionality. Unlike laptops, tablets are durable yet lightweight. There’s no easily-broken hinges, and the screens are reinforced to take a beating. The large screen also makes it easier to read and work, so there’s no need for overly-complicated methods and applications for smartphones.
  3. Integration. Already have existing systems? Rugged tablets aren’t stuffed with bloat-ware or constricted to brand-only applications. Adding and designing custom applications is easy, and rugged tech can always be upgraded in the future. It’s made to be backwards and forward compatible, so they don’t become obsolete.
  4. Automation. Papers upon papers, ticket stubs upon ticket stubs. The clutter and hassle of manual work can easily be taken over by devices. From recording data to completing payments, tablets can be valuable and time-saving when it comes to simplifying daily processes.

Rugged tablets have become the go-to device for many professionals. Their resistance to damage and their upgradable features make them perfect for in-field jobs. They can withstand impact, vibration, extreme temperatures, humidity, and water, and can even be mounted within vehicles for easy transport and GS capabilities.

Rugged tablets are designed for portability, durability, and usability. Field service technicians are always on the move, and having purpose built devices that can keep up with them is vital.

Five Reasons Government Agencies Should Invest in Rugged Tablets in 2017

Five-Reasons-Government-Agencies-Should-Invest-in-Rugged-Tablets-in-2017Local, state, and federal agencies are finally getting up to speed with the latest tech, the  adoption of rugged tablets is increasing among government agencies. The combination of mobility, durability, and customization means that demand for these purpose-built devices is exploding.

Significant advancements in software and hardware means that every department can specify what matters most to their goals and receive customized devices that meet those unique needs.  Here are 5 reasons all government agencies should be considering a shift to rugged tablets in 2017.

Environment

Consumer grade tablets, smartphones, and laptop computers simply aren’t designed to function and remain intact in the often harsh environments they find themselves deployed in. The many verticals in which the public sector uses mobile computing (especially in instances when military personnel are involved on or off the field) means that a durable option that meets computing and connectivity parameters is vital.

Security

The ability to configure a tablet for a single user or series of users with varying levels of access confirmable with a Common Access Card, TPM chip, or other means of verification is also important. Rugged tablets can contain several levels of security designed to allow functionality and flexibility without compromising sensitive data. They can also be coded to meet high level government requirements such as those demanded by the NSA and other agencies that may demand blackouts for sensitive situations or information.

Functionality

A variety of additions – both software and hardware related – can be made to any rugged tablet, providing it with NFC/RFID reading ability, scanners, cameras, GPS and GIS functions, and more. Instead of a group of devices to store, carry, transport, and manage, a single device does the job of many in a single hand carry, vehicle mountable format.

Privacy

Consumer tablets designed for massive appeal across a broad segment of the population may have built in weaknesses when it comes to commonly sought features like easy to access and configure Wi-Fi, Bluetooth, radio, and cell communication functions. While ideal for the public, these features can compromise government user privacy and productivity, as can the pre-installation of social media apps such as Twitter and Facebook. Rugged tablets are designed to decrease data vulnerability.

Portability

Purpose-built rugged tablets can also be configured to work with existing tech at the office, on the road, or in the field. Vehicle mounts make transport simple, while sunlight-readable/outdoor-viewable screens turn moving from light into shadow or shifting from outdoors to indoors non-problematic. Networks can be accessed from within range, and the device can communicate with others in range if required.

Common workflows can be streamlined, and productivity boosted with the deployment of rugged tablets across almost any government organization. Adding such devices to the 2017 budget could be one of the smartest moves of the year.

6 Advantages of Rugged Tablets for Restaurant Operations

6-advantages-of-rugged-tablets-for-restaurant-operations-2Customer service is the most important part of running a restaurant, right alongside the quality of ingredients and food. Catering to the needs of various clientele involves everything from responsible wait-staff to being open to feedback and commentary and keeping up with current technology.

With table-kiosks and online ordering coming into fashion in restaurants across the world, it can seem hard to keep up. A rugged POS (point-of-service, point-of-sale) tablet can revolutionize a food service business, enabling owners and managers to stay a step ahead of competitors in more ways than one.

For fast casual restaurants, speed is everything. From the initial ordering process to the moment the check is paid, the assembly line of a restaurant needs to be streamlined to offer the fastest, most enjoyable experience. With a rugged tablet, this can be made easy. Take a rugged tablet into the line to shorten perceived wait times and get orders in faster, taking payments with and MSR or smart card reader, and print receipts with a wireless belt-mounted printer. .

For VIP lounges in entertainment venues, a rugged tablet  can  make ordering faster and easier for both staff and diners. An order is submitted immediately from the table to the kitchen and bar before the wait staff has stepped away from the table. This means the cooks receive orders and start preparing dishes faster and diners get their orders faster.

For fine dining, floor managers already know how hard it is to keep table turnover rolling while not rushing guests. On top of keeping the restaurant running smoothly, customer service must be top notch and the environment must be conducive to accommodating all types of occasions, from dates to business meetings. With a rugged tablet, service can be efficient and tables have more accurate rotation schedules and diners are happy with their servers who are able to get them their orders quickly.

Aside from the obvious benefits, there are almost infinite advantages to equipping staff members with rugged tablets. Faster ordering and better customer service means more revenue overall.

Rugged POS tablets can withstand heavy and constant use, making them perfect for any restaurant setup. Modernizing customers’ dining experiences is the way of the future, and loyalty among clientele is easy to gain when technology and service go hand in hand.