During the process of communicating with clients, speaking to employees, planning, billing, and getting the work done, a lot of time can be lost between the beginning and end of a job assignment. To completely finish a job satisfactorily, both parties have to know that they were treated fairly every step of the way.
Building a relationship with clients is a good way to get repeat business, and clear communications is a key part of the relationship. Many companies are combating miscommunication by initiating the ‘six-sigma’ process.
Commonly used during manufacturing to simplify processes and prevent defects, the six-sigma system is made to track work every step of the way, and religiously record what has been done. This can clear up any problems during billing, and let customers and workers alike know that the work has been done fairly.
While six-sigma was originally intended to be done on paper, electronic records make implementing six-sigma even easier and more effective than ever. With the help of modernized technology, every step of six-sigma implementation can be recorded, documented, and shared between employees, superiors, and clients. Digitally, there’s no need for paper and clutter, and documents can be created, shared, and stored with ease.
This process can help establish timelines, show transparency, delegate responsibility and ownership of each task, and direct how billing should be handled – all ways to contribute to the degree of trust between client and company.
In field service, it can be difficult to both keep up with work and record every step, especially when the only electronics available are desktops, large laptops, clumsy netbooks, or small screen smartphones. Tablet technology combines the usability of computers and the portability of smartphones to create a more effective mobile device, one that can keep up with work both physically and digitally.
Rugged tablets last through their intended life cycle, reducing the need for repair and replacement and increasing ROI. The investment in purpose-built tech is clear: not only are they useful and innovative, but sturdy and durable for years of service.
Employees work best when they have every tool they need, and clients are happier when they know that every step of the way, their job was handled satisfactorily. Purpose built rugged tablets make implementing this concept easier than ever.