6 Advantages of Rugged Tablets for Restaurant Operations

6-advantages-of-rugged-tablets-for-restaurant-operations-2Customer service is the most important part of running a restaurant, right alongside the quality of ingredients and food. Catering to the needs of various clientele involves everything from responsible wait-staff to being open to feedback and commentary and keeping up with current technology.

With table-kiosks and online ordering coming into fashion in restaurants across the world, it can seem hard to keep up. A rugged POS (point-of-service, point-of-sale) tablet can revolutionize a food service business, enabling owners and managers to stay a step ahead of competitors in more ways than one.

For fast casual restaurants, speed is everything. From the initial ordering process to the moment the check is paid, the assembly line of a restaurant needs to be streamlined to offer the fastest, most enjoyable experience. With a rugged tablet, this can be made easy. Take a rugged tablet into the line to shorten perceived wait times and get orders in faster, taking payments with and MSR or smart card reader, and print receipts with a wireless belt-mounted printer. .

For VIP lounges in entertainment venues, a rugged tablet  can  make ordering faster and easier for both staff and diners. An order is submitted immediately from the table to the kitchen and bar before the wait staff has stepped away from the table. This means the cooks receive orders and start preparing dishes faster and diners get their orders faster.

For fine dining, floor managers already know how hard it is to keep table turnover rolling while not rushing guests. On top of keeping the restaurant running smoothly, customer service must be top notch and the environment must be conducive to accommodating all types of occasions, from dates to business meetings. With a rugged tablet, service can be efficient and tables have more accurate rotation schedules and diners are happy with their servers who are able to get them their orders quickly.

Aside from the obvious benefits, there are almost infinite advantages to equipping staff members with rugged tablets. Faster ordering and better customer service means more revenue overall.

Rugged POS tablets can withstand heavy and constant use, making them perfect for any restaurant setup. Modernizing customers’ dining experiences is the way of the future, and loyalty among clientele is easy to gain when technology and service go hand in hand.

 

Rugged Tablets and the Hospitality Industry – What Happens Next?

rugged-tablets-and-the-hospitality-industry-2In the fast paced world of retail, new digital solutions are needed to keep customer satisfaction high and error rates low. Rugged tablets can fill this need with ease. By giving employees mobile computers to help them with their jobs, companies show they are trusting them with the technology to boost their productivity and morale. Here are just a few ways rugged tablets can improve the hospitality work-space.  

Food order taking and food safety

Rugged tablets for the hospitality industry, makes orders easier to record and fill, orders are completed and delivered faster boosting customer satisfaction. With a USB thermometer, food temperatures can be quickly tested and recorded for improved food safety.

Seat allocation program

When the seating of a restaurant or stadium changes every day, it can be hard to remember what goes where, and when. Keep track of reservations, current seating, and order locations to reduce confusion in the serving area.

Housekeeping

It is much easier to speed up table and room turnover when employees know exactly where to go. Requests for cleanup can be placed quickly and efficiently, and managers can see exactly what tables or rooms are ready the minute the employee is done cleaning.

Reduced error rates

Machines are much less likely to make mistakes than humans, and with data collection and entry, accounting departments can make plans for the month with no hassle or paperwork.

Mobile check-in and check out

Lines are unenjoyable for everyone, including the employees. Venues can shorten or even eliminate lines by making it quick and easy to place orders, make payments, check-in, receive seat locations, and check out.

Concierge or attraction purchases

By making information accessible instantly, operators can redirect many customers’ questions to the tablets, saving both clients and employees time and effort.  

Facilities management

Communicating with multiple departments or individuals has never been easier for a manager. Reach the rest of the team quickly and easily, and spread information across your network with ease.

With US consumers shifting the way they shop to a virtual experience, rugged tablets provide a way to meet their needs in ways that excite, satisfy, and reward them for their patronage. Give your restaurant, hotel, or entertainment venue a technology advantage creating a more sophisticated atmosphere that customers will want to return to.