Rugged Tablets for Hospitality – from Car Rental to Drive Through Window

Rugged-Tablets-for-Hospitality---from-Car-Rental-Lot-to-Drive-Through-Wi...Rugged tablets are streamlining hospitality and disrupting markets in a good way from hotels to car rental agencies to fast food spots and fine restaurants. The ability of rugged tablets to manage processes whether in hand or mounted for easy self-serve access is changing the way consumers use hospitality services and providing increased customer satisfaction.

Food Ordering at Drive Throughs

When the line of cars entering a drive through exceeds half a dozen, new customers may choose to drive away rather than wait for an extended time. Order takers can easily speed the commitment process by appearing at the car window, with a rugged tablet in hand to take the order and process payment. Once the order is placed, the customer can remain in line or be directed to side parking and their order rushed to them upon completion. This is particularly helpful when an order that is large, complex, or has a long cook time is clogging the line.

Table Ordering in Restaurants

Several large chains have already adopted tablets mounted on tables or at counters for speedy ordering and reduced wait times, especially during rush times like lunch or dinner. Every step of the process can be handled by the customer, from appetizer and meal ordering to drink refills, payment, and tipping, keeping the staff free to get food delivered and check in with guests. Many tablets also offer entertainment options to make the wait for food and drinks pass quickly.

Check-In for Car Rental or Hotel Reservations

Long lines at airport car rentals can be alleviated with staff equipped with tablets who can check in customers from any location, like directly in the car lot,.Customers can pick the car they want, and get the car tag scanned, payment processed, and get on their way quickly. The same concept applies to hotel check in, especially if travelling with a large group. Check in can be accomplished quickly from any location, like in a comfortable lobby or open air bar, and check out handled with while you wait for a taxi outside or in the garage while waiting for the valet. .

Casino and Cruise Ship Applications

Rugged tablets with RFID or bar code readers can be used at every step of the process to track a cruise passenger or casino visitor. Tabs can be run for everything from room service to activities, and personal belongings or baggage tracked. Individuals or couples can be linked to their room, their itinerary, and more.

Rugged tablets for hospitality can increase accuracy, speed every step of every process, improve customer satisfaction and feedback, and prompt swift, positive reviews to boost marketing efforts.

 

Advantages of Rugged Tablets for Food Service in Casinos and on Cruises

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Rugged tablets can significantly simplify food ordering processes in casinos and on board cruise ships and improve customer satisfaction via increased speed and a higher level of accuracy.

The hospitality industry is turning to tablet-based ordering solutions to allow casino visitors or cruise ship passengers to enjoy excellence in food service in a variety of formats, including:

POS Ordering

Staff members can hand carry lightweight, rugged tablets and take orders on deck or on the floor. Payment can be made immediately, or data captured to run a tab.

Tableside Ordering

Tablets can also be assigned to specific tables, and ordering done by the customer with payment completed at the table or charged to a shipboard suite or casino hotel room.

Kiosk Ordering

Kiosk ordering can prevent lines from forming and blocking foot traffic on board or in the casino. Tablets can be wall or counter mounted to allow ordering in lobby space, from a room, and more.

Tablet Based Payment Options

Card readers allow credit and debit cards to be processed, gift cards to be applied or reloaded, or charges to be assigned to a room card or courtesy card. Checks can be split, receipts printed or emailed, and signatures captured on screen.

Server Side Benefits

Servers can log on with a card or PIN, menus can be hosted and categorized, tables can be assigned using a map, list, or number, and orders can be matched with seat position for in-play refreshments or above board lounging.

Guest Benefits

Customers can quickly place their order, purchase entertainment, pay at the table / kiosk / poolside / room,  split checks or payments (ideal for business trips), download receipts, menus, and complete visit or trip totals, and more.

Casino or Cruise Line Benefits

Cross selling and upselling is simplified with tablets delivering targeted information into customer hands. Data collected from all streams can be analyzed and leveraged to help with back-office decision making like purchasing decisions, staffing adjustments, and menu improvements, and implemented in new marketing campaigns to test new products and services, pricing, and delivery options.

Tablets for cruise lines and casinos can revolutionize the way food service operates and deliver exceptional results in ever faster and more accurate forms. The possibilities of POS, table and kiosk mounted tablets are almost endless, the cost savings in regard to productivity and efficiency are immense, and increased ROI can be readily achieved.

Dine-in Movie Theaters Use Tablets to Improve/Speed up Service

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A typical dine-in movie theater experience for guests can be enjoyable but problematic. Some theaters still use the old method of waiting in line in the lobby to order, then have food delivered in the theater. A newer model allows guests to order once seated, but a wait is normal before a server shows up with menus, and a drink order may or may not be taken immediately. Appetizers may be inquired about in yet another interaction, and the process of placing an order may not actually occur until just before the movie starts. Sometimes food arrives in the middle of the show.

Being able to enjoy a full meal while enjoying the show is an attractive idea but all too often the experience means multiple disruptions throughout the course of the film and distractions from the movie – not just for those ordering, but for those seated around them. Trying to catch the notice of a server due to an issue or a request for additional food and beverages or dessert can compound the problem, and the server will then try to catch the guest to settle the tab before the movie ends – often at a climactic moment.

Tablet ordering systems for theaters can streamline this entire process, making it easy on servers and the kitchen to meet guests’ needs with minimal disruption to the theater experience. Once seated, customers can immediately view the menu via a tableside ordering system. Drink and appetizer orders can be placed immediately, and subsequent orders placed as often as needed.  A server can be summoned discreetly if needed, and the tab paid while seated via their tabletop ordering system without need for additional intervention.

A tablet ordering system puts guests in control of their experience. When the system is set up to flag potential allergy interactions and accommodate special requests and substitutions, lengthy whispered conversations with the server are eliminated. Instead of having the end of the film interrupted or waiting around afterwards for the server to reappear, guests can check themselves out and pay using the tablet POS.

Another benefit of tablet food ordering is that it can improve the accuracy of the orders by eliminating server error an increase the speed and efficiency of service, leading to a better customer experience.

Increased revenues are another benefit of movie theater tablet ordering. When it’s easy to get more food or beverages without leaving the theater or having to summon a server, more sales are the result. Getting drinks almost immediately upon being seated, followed by appetizers and dinner still leaves plenty of time for a drink and dessert during the film’s closing minutes. This technology can also increase sales by encouraging customers to spend approximately 5% more thanks to added items.

Finally, movie theater tablet ordering helps grow customer databases and strategize new marketing techniques, maximizing pricing for better profitability. Tablet ordering systems for movie theaters can mean big profits.

6 Advantages of Rugged Tablets for Restaurant Operations

6-advantages-of-rugged-tablets-for-restaurant-operations-2Customer service is the most important part of running a restaurant, right alongside the quality of ingredients and food. Catering to the needs of various clientele involves everything from responsible wait-staff to being open to feedback and commentary and keeping up with current technology.

With table-kiosks and online ordering coming into fashion in restaurants across the world, it can seem hard to keep up. A rugged POS (point-of-service, point-of-sale) tablet can revolutionize a food service business, enabling owners and managers to stay a step ahead of competitors in more ways than one.

For fast casual restaurants, speed is everything. From the initial ordering process to the moment the check is paid, the assembly line of a restaurant needs to be streamlined to offer the fastest, most enjoyable experience. With a rugged tablet, this can be made easy. Take a rugged tablet into the line to shorten perceived wait times and get orders in faster, taking payments with and MSR or smart card reader, and print receipts with a wireless belt-mounted printer. .

For VIP lounges in entertainment venues, a rugged tablet  can  make ordering faster and easier for both staff and diners. An order is submitted immediately from the table to the kitchen and bar before the wait staff has stepped away from the table. This means the cooks receive orders and start preparing dishes faster and diners get their orders faster.

For fine dining, floor managers already know how hard it is to keep table turnover rolling while not rushing guests. On top of keeping the restaurant running smoothly, customer service must be top notch and the environment must be conducive to accommodating all types of occasions, from dates to business meetings. With a rugged tablet, service can be efficient and tables have more accurate rotation schedules and diners are happy with their servers who are able to get them their orders quickly.

Aside from the obvious benefits, there are almost infinite advantages to equipping staff members with rugged tablets. Faster ordering and better customer service means more revenue overall.

Rugged POS tablets can withstand heavy and constant use, making them perfect for any restaurant setup. Modernizing customers’ dining experiences is the way of the future, and loyalty among clientele is easy to gain when technology and service go hand in hand.

 

Rugged Tablets and the Hospitality Industry – What Happens Next?

rugged-tablets-and-the-hospitality-industry-2In the fast paced world of retail, new digital solutions are needed to keep customer satisfaction high and error rates low. Rugged tablets can fill this need with ease. By giving employees mobile computers to help them with their jobs, companies show they are trusting them with the technology to boost their productivity and morale. Here are just a few ways rugged tablets can improve the hospitality work-space.  

Food order taking and food safety

Rugged tablets for the hospitality industry, makes orders easier to record and fill, orders are completed and delivered faster boosting customer satisfaction. With a USB thermometer, food temperatures can be quickly tested and recorded for improved food safety.

Seat allocation program

When the seating of a restaurant or stadium changes every day, it can be hard to remember what goes where, and when. Keep track of reservations, current seating, and order locations to reduce confusion in the serving area.

Housekeeping

It is much easier to speed up table and room turnover when employees know exactly where to go. Requests for cleanup can be placed quickly and efficiently, and managers can see exactly what tables or rooms are ready the minute the employee is done cleaning.

Reduced error rates

Machines are much less likely to make mistakes than humans, and with data collection and entry, accounting departments can make plans for the month with no hassle or paperwork.

Mobile check-in and check out

Lines are unenjoyable for everyone, including the employees. Venues can shorten or even eliminate lines by making it quick and easy to place orders, make payments, check-in, receive seat locations, and check out.

Concierge or attraction purchases

By making information accessible instantly, operators can redirect many customers’ questions to the tablets, saving both clients and employees time and effort.  

Facilities management

Communicating with multiple departments or individuals has never been easier for a manager. Reach the rest of the team quickly and easily, and spread information across your network with ease.

With US consumers shifting the way they shop to a virtual experience, rugged tablets provide a way to meet their needs in ways that excite, satisfy, and reward them for their patronage. Give your restaurant, hotel, or entertainment venue a technology advantage creating a more sophisticated atmosphere that customers will want to return to.