Customer service is the most important part of running a restaurant, right alongside the quality of ingredients and food. Catering to the needs of various clientele involves everything from responsible wait-staff to being open to feedback and commentary and keeping up with current technology.
With table-kiosks and online ordering coming into fashion in restaurants across the world, it can seem hard to keep up. A rugged POS (point-of-service, point-of-sale) tablet can revolutionize a food service business, enabling owners and managers to stay a step ahead of competitors in more ways than one.
For fast casual restaurants, speed is everything. From the initial ordering process to the moment the check is paid, the assembly line of a restaurant needs to be streamlined to offer the fastest, most enjoyable experience. With a rugged tablet, this can be made easy. Take a rugged tablet into the line to shorten perceived wait times and get orders in faster, taking payments with and MSR or smart card reader, and print receipts with a wireless belt-mounted printer. .
For VIP lounges in entertainment venues, a rugged tablet can make ordering faster and easier for both staff and diners. An order is submitted immediately from the table to the kitchen and bar before the wait staff has stepped away from the table. This means the cooks receive orders and start preparing dishes faster and diners get their orders faster.
For fine dining, floor managers already know how hard it is to keep table turnover rolling while not rushing guests. On top of keeping the restaurant running smoothly, customer service must be top notch and the environment must be conducive to accommodating all types of occasions, from dates to business meetings. With a rugged tablet, service can be efficient and tables have more accurate rotation schedules and diners are happy with their servers who are able to get them their orders quickly.
Aside from the obvious benefits, there are almost infinite advantages to equipping staff members with rugged tablets. Faster ordering and better customer service means more revenue overall.
Rugged POS tablets can withstand heavy and constant use, making them perfect for any restaurant setup. Modernizing customers’ dining experiences is the way of the future, and loyalty among clientele is easy to gain when technology and service go hand in hand.