Field Techs Need Better Tools – Rugged Tablets Fit the Bill

Four-Reasons-your-Company’s-Field-Service-Team-needs-Rugged-TabletsField service technicians rely on rugged tools that can withstand any environment and operate under grueling circumstances. They need mobile computing and communication devices that can do the same. From professional installation, maintenance and repair services, to telecommunications and public utilities, field technicians all face similar difficulties: tight schedules, the need for real time communication, challenging weather, and the need for easy data access and transmission.

Installation, Maintenance and Repair Services

Installation schedules can be hectic and require adaptation on the fly. Maintenance timelines can be extended due to budget cuts and insufficient personnel. Repairs an be urgent but require careful planning to pull off with time constraints and geographic challenges.  Unforeseen circumstances are the norm, not the exception, and rugged tablets can provide a way to deliver results on multiple levels by optimizing varied resources, managing a wide net of field workers, tracking orders and requests, and coordinating delivery of parts or equipment on demand with tight deadlines.

Telecommunications

The telecom industry needs a device that can easily withstand the elements, provide mobility and flexibility, and deliver constant access to work orders, schematics, online data, and testing tools. Rugged tablets deliver a streamlined experience that is similar to that of a phone, with more computing power and the ability to add modules for testing capability and run programs that seamlessly recreate system errors. Real time coordination with headquarters allows corrective prompts to be derived from analysis and translated into work in the field. This brings fast resolution to service issues and restores functionality and communications to areas with outages for residents’ peace of mind and corporate satisfaction.

Public Utilities

Customer management (both residential and business), estimated and actual capacities, regulatory compliance, and oversight and documentation can all present challenges for facilities in charge of managing sanitation, water, gas, or electric utilities. Rugged tablets can help ensure uninterrupted service, and manage resource allocation, maintenance, repair, installation, and service connections, disconnections, or transfers seamlessly for excellent consumer relations and appropriate handling of services across the board.

For field workers handling emergent issues to those performing routine, day to day tasks, rugged tablets fit the bill when it comes to tools built to do the job right every time. Technicians can efficiently handle all necessary parts of their job, including activities such as meter readings, system checks, water testing, telecom upgrades, and appointment rescheduling, with confidence.  Adding purpose built tablets to your field crews’ toolkits can help your team move into a new era of productivity, and ensure service related issues are handled promptly and effectively every time.

How Rugged Tablets for Utility Workers Facilitate Faster Recovery After a Storm

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As storm season continues in the Atlantic, utility companies brace themselves for the next big incident. Whether it’s hurricanes in Florida, tornadoes in Texas, or flash floods in the Gulf, utility workers have to continually be prepared for working overtime to bring systems back online in the case of outages – and that means they need the best technology to assist them.

Today’s fast-response utility work crews require reliable mobile devices to streamline their processes, from managing service calls, to coordinating preventative actions between field teams and centralized plants, to conducting fast remedial outage efforts. Rugged tablets are becoming a primary source of diagnostic and repair-related data, as they are mobile, easy to use, well connected, and resistant against environmental obstacles such as extreme heat, unforgiving humidity, and torrential rains.

When temperatures soar to a hundred and twenty degrees outside, the interior of a utility work truck can tip the needle at one hundred forty, but a mounted rugged tablet will take the heat and still prevent throttling of processor power or device failure. Fanless designs mean dirt, dust, and mud are not an issue, and water resistant design fights back against rain and humidity.

Linemen can depend on rugged tablets to provide consistent support in the field, relaying real time data and delivering schematics on demand. Core work processes such as asset management and dispatch can be improved to enhance productivity and efficiency, delivering faster results and less downtime.  Every field worker who has a rugged tablet in hand is empowered with diagnostic tools to help them complete their tasks faster and more effectively.

A mobile-centric strategy is not only a way to improve day-to-day grid management but can be crucial to meeting customer expectations in a time of crisis. Rugged tablets become not just an option but a necessary tool for minimizing the effect of outages and getting systems back online as quickly as possible.  

Dispatch management becomes more effective than ever with improved route planning. Real-time collaboration between field teams and experts “in case of complicated errors in the system appearing during diagnostics appear make it easier to resolve issue on the fly. Actions can be expedited to reduce the duration of outage periods, with communication between all parties maintained throughout each recovery operation.

Adding rugged tablets to utility workers’ field kits is one of the most effective ways of improving recovery times during and after a severe weather event. Mobility plus real time communication is key to delivering excellence in customer service and keeping residents safe and rescue teams effective.

Smart Cities, Smart Devices – How Rugged Tablets are Updating Communities

Smart CitiesAs cities and communities expand, and require constant updating to remain viable, there is an ever present need for technology and innovation to keep pace. As cities get smarter, the public sector requires tools, software, and devices that can analyze and improve the design and operation of city and county services. Rugged tablets provide an adaptive, obsolescence-resistant computing platform which can be combined with additional software and hardware to create solutions to the challenges provided by city expansion.

Purpose built tablets provide long-term investment protection for city planning initiatives, with a low CAPEX and a high ROI. Whether city offices are faced with expanding utility networks or bringing existing buildings up to meet new compliance standards, rugged tablets can provide ways to assist on and off the field.

Utilities for smart cities can be updated, their performance followed, and bottlenecks or weaknesses swiftly identified using rugged tablets and appropriate software to track where the water or electrical lines are. Tablets are helping to find the water and electrical lines even in cases when original plans were lost, and updates are desperately required.

Building updates on structures affected by new ADA compliance can be developed and planned using tablets and scanning software to help determine flow and best positioning for ramps and walkways intended for mobility assistance. New buildings can be built with an eye to complete compliance from the beginning, and plans checked for efficiency using modeling software that anticipates the flow and speed of foot traffic.

For time sensitive projects, the full functionality of equipped rugged tablets for city planners can allow work to be done in the field without interruption; the full office processing and research power can be loaded onto tablets thanks to high processing speeds and connectivity, as opposed to a lower processing speed tablet that can gather data but must be taken back to an office setting and hooked up to transfer data and the main work performed on a desktop or laptop hooked into the mainframe.

Instead, teams can access everything that exists on the main processor from the field. While a data collector could formerly only collect the data, then once back in office have to upload it and do all the work, on a fully equipped and configured mobile rugged tablet, all data can be cross referenced with additional data from the headquarters, with a real time connection to city, county and state networks.

Since the tablet contains all of the programs that are required, and all files are accessible, significant work can be accomplished in the field and delays can be cut to a minimum. In harsh environments, rugged tablets maintain full functionality in the field, including when mapping in wetlands where moisture and mud can be a challenge. A rugged tablet dropped in the mud continues to function.

In addition to rugged tablets accessing headquarter data from the field, the office PCs can also reach out with remote access to tablets doing data collection in real time, this allows for full collaboration during project planning and execution phases and delivers real results with little or no downtime. City planners can work in tandem with project managers, construction and architectural teams, and inspection officers to complete projects on time and in budget.

 

Smart Tablets for Smart Cities: Introducing Edge Computing

Introducing-Edge-ComputingBy 2050, it is estimated that 70% of city dwellers will live in smart cities. Already many cities qualify as at least having begun this process by introducing one or more integrative options such as smart traffic lights, buildings, transport or waste collection to their city’s infrastructure.

The most important thing when handing over the keys of the city to automated and digitized processes is that there not be a breakdown. Most smart traffic lights and buildings operate via the cloud, meaning if the cloud connection and any backups fail all ‘smart’ things in the city could stop working. This could have devastating effects in transportation, waste management, and more.

City planners can combat the problems of cloud-hosted smart city technology with edge computing and mobile tablet tech. Instead of depending on cloud hosting via a fallible network connection – which even with multiple “failsafes” can still be made vulnerable – intelligence can be shifted to ‘the edge’: a set of smaller clouds that collaborate locally and can be accessed with mobile devices as needed.

Such a setup helps minimize the risk of an entire smart grid going down, and allow workers access anywhere, at any time, to insular systems that have the intelligence embedded in the technology instead of separated from it by virtual space and time.

If smart city applications have a user interface and a ‘layer of logic’ on a tablet, the device can be used to communicate with microservices whether they are stored in the cloud, on the edge, or in a combination of both places. Edge computing and the cloud backing each other up provides a layer of protection that brings intelligence closer in an emergency instead of taking it further away.

Smart Cities

An example of smart technology that uses edge computing would be city vehicles that are being tracked by a fleet management application. Smart tires can send data to the management app, delivering data on tread wear, air pressure, vehicle speed and handling, and more. Instead of sending data directly to the fleet management application, data is initially gathered through the edge – a small computer on board each vehicle, that wirelessly obtains data from the tire sensors and delivers it.

If the fleet application goes down, or the truck drives through a tunnel or a dead zone and the connection is interrupted, the on-board computer or telematics box can still continue gathering and saving data, and be remotely accessed or tapped into later by a worker with a rugged tablet.

API testing, human-centric testing, and code-centric testing can be combined with network simulation to enable multiple scenarios for troubleshooting and analysis purposes. IoT enabled test automation and a shift from the cloud to edge computing powered by mobile devices could be the future of smart cities in 2020 and beyond.

 

How Rugged Tablets Are Positively Affecting Public Sector IT

How-Rugged-Tablets-Are-Positively-Affecting-Public-Sector-ITThe public IT sector is currently prioritizing mobility, business analytics, and paperless processes in an attempt to install smart workflows and minimize wasted time and resources. Large-scale innovation depends on the ability of companies to acquire software and hardware that meets their changing needs, and implementation of digital options to drive and connect the highly dispersed and mobile workforce of today.

Mobility is Key

Piecemeal business systems that depend on incompatible computer hardware/software provide real obstacles to growing and developing business practices. They stifle collaboration, real-time data analysis, fast progress and innovative thinking. In contrast, mobile computing devices are uniquely positioned to help city, county, and state government entities and other public sector verticals execute new transportation, infrastructure, and education initiatives swiftly and with forward thinking processes that will flex with change and remain usable for many years.

Government Employees and Constituents Can Work Together

With properly configured and equipped rugged tablets, government workers who are dispatched into the field can stay connected and supported as they strive to engage with community growth and recovery initiatives. Individuals can share information and strengthen networks through real time connectivity. Constituents can also be brought in, kept connected and engaged, and satisfied that their advocacy for rapid government response to critical situations is being heard and implemented, with quick action able to be taken in a concerted effort to resolve urgent issues.

Public IT Requires Constant Innovation

The best rugged tablet platforms are constantly being refined to deliver higher levels of processing power, storage capacity, connectivity, memory, software compatibility, and data capture capabilities. There is virtually no government agency that will fail to benefit from improved workflows through digitized processes. IT departments in particular can bring different levels of staff together and create unified workflows that provide for maximum productivity and reduced duplication of work between divisions. Multiple locations can consolidate data driven tasks, and efficiency will skyrocket.

Rugged Tablets for Government Provide Real Solutions

Rugged tablets will enable real-time data access and management potential and powerfully drive business intelligence analytics. Records management can be streamlined, and rapid, informed response be strategized across an entire workforce – regardless of their location or tasks. Mobile, purpose built tablets are an example of one of the most cost-effective and easy to implement “smart” technology innovations available. They can be quickly integrated into almost any agency and return real results when it comes to efficiency and productivity.