Rugged tablets are transforming the way customers experience service. From common retail shopping situations to fast food drive-throughs to dine-in movie theaters, ordering and payment is being streamlined. The benefits of rugged tablets span multiple industries, disrupting verticals and increasing consumer expectations, while making it easier for service providers to do their jobs and creative positive consumer experiences.
Rugged Tablets for Hospitality
Rugged tablets are changing the face of hotel management, from internal processes like room assignments and cleaning, to visitor facing advantages like rapid check-in/check-out and room service. In-room services such as mini-bar inventories, pay per view, and linen requests can be swiftly and discreetly calculated, while individual payment methods and signatures can be captured immediately for services not covered by a business account.
Rugged Tablets for Movie Theaters
In-seat dining is becoming more common at boutique movie theaters and chains, but handling ordering and payment during a film can be disruptive to other moviegoers. With rugged tablets, viewers can order quietly and without the need for a hostess or server to repeatedly visit their seat. Instead, orders are relayed directly to cook-staff, refills can be requested without flagging down an usher, and payment handled without the need for additional assistance.
Rugged Tablets for Cruise Lines
Rugged tablets are transforming the cruise industry, allowing service to be consistent across all level of interaction and back end support to stay focused and effective. Activity waivers,, rooms, schedules and more can be networked across shipboard tablets, and passengers benefit from higher quality service overall.
Rugged Tablets for Retail
With rugged tablets capable of housing comprehensive inventory information, taking payments, and managing rewards cards and incentive based transactions, retail workers have all the tools they need at their fingertips. Buyers don’t have to wait while an employee disappears into the back to see if a size or color is in stock, and payments can be made on the floor without waiting in line.
Rugged Tablets for Drive-Throughs
When rush hour hits and lines stretch around the restaurant, rugged tablets allow employees to work the line and speed up orders, payments, and fulfillment by streamlining processes and moving short orders through quickly while waiting for long order completion. When an order can be completed and payment transacted in one interaction, lengthy drive-through waits become a thing of the past.
Rugged tablets will continue to improve customer experiences while providing productivity and efficiency benefits to workers. Barcode readers, card scanners, and signature capture modules all work together to take customer service to the next level.