The hospitality industry does hundreds of billions of dollars in revenue annually, and accounts for one of the fastest growing markets globally. Finding ways to improve customer service and satisfaction is a continual priority, as competition is extremely high in this sector and consumers value speed, efficiency, and rapid resolution to any issues.
Likewise, retail is a fast paced business with a need for rapid turnaround to meet consumer expectations. Both industries require devices which can deliver desired results in real time. Customer experience can be improved in hospitality with the use of purpose built devices such as rugged tablets, which feature many benefits which can be used to the advantage of boutiques, hotels, restaurants, and other hospitality and retail centric businesses.
For hospitality venues, this option can be invaluable for streamlining and improving customer experiences. A customer, client, visitor, or passenger can be issued a card tied to their account, room number, group, or payment source, to track their activities and expenditures in real time and make check-out as effortless as possible with an itemized, time stamped proof of each transaction and the ability to split the bill if needed. The card can be swiped any time a transaction or purchase is made, to keep billing untangled and clientele cognizant without interrupting the flow of the experience.
RFID / 2D Bar Code Scanner
One of the biggest challenges to retail and hospitality organizations is real time inventory tracking, especially during seasonal highs when customer patience is short, and supplies can run low in a matter of minutes. Scanners can turn rugged tablets into inventory trackers which update across every system automatically in real time and prevent customer disappointment or delays in service. Barcodes are still one of the most popular forms of item tagging or pricing information, and a scanner on a rugged tablet is fully integrated for reliability and can get fast answers in real time.
RFID tags can be attached to customer luggage or a bracelet, and used to track it through a hotel, on a cruise ship, or if it is being held in a retail center for retrieval later. They can also be used in hospitality or retail settings on the business side, to track inventory that is in transit or being moved inside facilities, or to monitor larger pieces of equipment in real time.
Other types of modules and scanners can also be added as needed to turn rugged tablets into the most valued additions to any retail or hospitality business. For inventory, customer service, and sales finalization, rugged tablets meet all the necessary parameters for functionality and security.