Field Techs Need Better Tools – Rugged Tablets Fit the Bill

Four-Reasons-your-Company’s-Field-Service-Team-needs-Rugged-TabletsField service technicians rely on rugged tools that can withstand any environment and operate under grueling circumstances. They need mobile computing and communication devices that can do the same. From professional installation, maintenance and repair services, to telecommunications and public utilities, field technicians all face similar difficulties: tight schedules, the need for real time communication, challenging weather, and the need for easy data access and transmission.

Installation, Maintenance and Repair Services

Installation schedules can be hectic and require adaptation on the fly. Maintenance timelines can be extended due to budget cuts and insufficient personnel. Repairs an be urgent but require careful planning to pull off with time constraints and geographic challenges.  Unforeseen circumstances are the norm, not the exception, and rugged tablets can provide a way to deliver results on multiple levels by optimizing varied resources, managing a wide net of field workers, tracking orders and requests, and coordinating delivery of parts or equipment on demand with tight deadlines.

Telecommunications

The telecom industry needs a device that can easily withstand the elements, provide mobility and flexibility, and deliver constant access to work orders, schematics, online data, and testing tools. Rugged tablets deliver a streamlined experience that is similar to that of a phone, with more computing power and the ability to add modules for testing capability and run programs that seamlessly recreate system errors. Real time coordination with headquarters allows corrective prompts to be derived from analysis and translated into work in the field. This brings fast resolution to service issues and restores functionality and communications to areas with outages for residents’ peace of mind and corporate satisfaction.

Public Utilities

Customer management (both residential and business), estimated and actual capacities, regulatory compliance, and oversight and documentation can all present challenges for facilities in charge of managing sanitation, water, gas, or electric utilities. Rugged tablets can help ensure uninterrupted service, and manage resource allocation, maintenance, repair, installation, and service connections, disconnections, or transfers seamlessly for excellent consumer relations and appropriate handling of services across the board.

For field workers handling emergent issues to those performing routine, day to day tasks, rugged tablets fit the bill when it comes to tools built to do the job right every time. Technicians can efficiently handle all necessary parts of their job, including activities such as meter readings, system checks, water testing, telecom upgrades, and appointment rescheduling, with confidence.  Adding purpose built tablets to your field crews’ toolkits can help your team move into a new era of productivity, and ensure service related issues are handled promptly and effectively every time.

How Rugged Tablets for Utility Workers Facilitate Faster Recovery After a Storm

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As storm season continues in the Atlantic, utility companies brace themselves for the next big incident. Whether it’s hurricanes in Florida, tornadoes in Texas, or flash floods in the Gulf, utility workers have to continually be prepared for working overtime to bring systems back online in the case of outages – and that means they need the best technology to assist them.

Today’s fast-response utility work crews require reliable mobile devices to streamline their processes, from managing service calls, to coordinating preventative actions between field teams and centralized plants, to conducting fast remedial outage efforts. Rugged tablets are becoming a primary source of diagnostic and repair-related data, as they are mobile, easy to use, well connected, and resistant against environmental obstacles such as extreme heat, unforgiving humidity, and torrential rains.

When temperatures soar to a hundred and twenty degrees outside, the interior of a utility work truck can tip the needle at one hundred forty, but a mounted rugged tablet will take the heat and still prevent throttling of processor power or device failure. Fanless designs mean dirt, dust, and mud are not an issue, and water resistant design fights back against rain and humidity.

Linemen can depend on rugged tablets to provide consistent support in the field, relaying real time data and delivering schematics on demand. Core work processes such as asset management and dispatch can be improved to enhance productivity and efficiency, delivering faster results and less downtime.  Every field worker who has a rugged tablet in hand is empowered with diagnostic tools to help them complete their tasks faster and more effectively.

A mobile-centric strategy is not only a way to improve day-to-day grid management but can be crucial to meeting customer expectations in a time of crisis. Rugged tablets become not just an option but a necessary tool for minimizing the effect of outages and getting systems back online as quickly as possible.  

Dispatch management becomes more effective than ever with improved route planning. Real-time collaboration between field teams and experts “in case of complicated errors in the system appearing during diagnostics appear make it easier to resolve issue on the fly. Actions can be expedited to reduce the duration of outage periods, with communication between all parties maintained throughout each recovery operation.

Adding rugged tablets to utility workers’ field kits is one of the most effective ways of improving recovery times during and after a severe weather event. Mobility plus real time communication is key to delivering excellence in customer service and keeping residents safe and rescue teams effective.

Why Rugged Tablets are the Best Device for Law Enforcement

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The ability to utilize laptop computing devices in police squad cars increases officer efficiency significantly, but laptops can be clumsy to handle in a vehicle or on the field.  Laptops can break at the hinges if held by the lid or base, and present portability issues.

Smartphones are more compact and easier to manage in the field, but small screens and fragility can mean losing multiple phones and they can also be more readily misplaced or stolen. Rugged tablets offer many advantages over laptops and smartphones when it comes to efficiency and mobility

Vehicle mounted tablets allow officers to enjoy hands free operation on a larger screen, charging while driving, and voice command functionality.  Tablets can be safely mounted in a small space that avoids airbag inflation in case of impact and reduces the chances of injury in a crash.

Tablets are also more ergonomic, allowing data entry from a portable standpoint since the tablet can readily be taken in hand and rapid entry and retrieval of data done in seconds without twisting, reaching or fighting an awkward position to complete the task.

Rugged tablet screens are durable, easy to read, and transfer from light to darkness to light against smoothly, making them invaluable in any weather situation. They also stand up against a wide range of temperatures and are impact resistant. Dust free, fanless design keeps the hardware in good condition, and software is designed to resist obsolescence.

Integrated barcode, RFID, smartcard or other types of data collection readers can be added to increase the value of a rugged tablet for a law enforcement officer. Handheld design means drivers license and insurance cards can be checked car-side, without having to return to the police vehicle.

On urgent calls with potential injuries, first responders can read QR codes, medical bracelet codes, prescription bottle data, or other important health related items. Enhanced mobile computing allows officers and forensic teams to survey and document scenes, record witness statements, scan IDs and fill out forms on the spot.

The functionality and flexibility of rugged tablets are what make them the best device for law enforcement. They supply the ability to keep up with paperwork on the fly, interact in real time with other personnel on the ground or at the station, and turn from a tablet to a notebook to a mounted computer with ease. Hot swappable batteries can be switched can be made in the field or in the car, for exceptional service day and night.