Field service technicians rely on rugged tools that can withstand any environment and operate under grueling circumstances. They need mobile computing and communication devices that can do the same. From professional installation, maintenance and repair services, to telecommunications and public utilities, field technicians all face similar difficulties: tight schedules, the need for real time communication, challenging weather, and the need for easy data access and transmission.
Installation, Maintenance and Repair Services
Installation schedules can be hectic and require adaptation on the fly. Maintenance timelines can be extended due to budget cuts and insufficient personnel. Repairs an be urgent but require careful planning to pull off with time constraints and geographic challenges. Unforeseen circumstances are the norm, not the exception, and rugged tablets can provide a way to deliver results on multiple levels by optimizing varied resources, managing a wide net of field workers, tracking orders and requests, and coordinating delivery of parts or equipment on demand with tight deadlines.
The telecom industry needs a device that can easily withstand the elements, provide mobility and flexibility, and deliver constant access to work orders, schematics, online data, and testing tools. Rugged tablets deliver a streamlined experience that is similar to that of a phone, with more computing power and the ability to add modules for testing capability and run programs that seamlessly recreate system errors. Real time coordination with headquarters allows corrective prompts to be derived from analysis and translated into work in the field. This brings fast resolution to service issues and restores functionality and communications to areas with outages for residents’ peace of mind and corporate satisfaction.
Customer management (both residential and business), estimated and actual capacities, regulatory compliance, and oversight and documentation can all present challenges for facilities in charge of managing sanitation, water, gas, or electric utilities. Rugged tablets can help ensure uninterrupted service, and manage resource allocation, maintenance, repair, installation, and service connections, disconnections, or transfers seamlessly for excellent consumer relations and appropriate handling of services across the board.
For field workers handling emergent issues to those performing routine, day to day tasks, rugged tablets fit the bill when it comes to tools built to do the job right every time. Technicians can efficiently handle all necessary parts of their job, including activities such as meter readings, system checks, water testing, telecom upgrades, and appointment rescheduling, with confidence. Adding purpose built tablets to your field crews’ toolkits can help your team move into a new era of productivity, and ensure service related issues are handled promptly and effectively every time.