As storm season continues in the Atlantic, utility companies brace themselves for the next big incident. Whether it’s hurricanes in Florida, tornadoes in Texas, or flash floods in the Gulf, utility workers have to continually be prepared for working overtime to bring systems back online in the case of outages – and that means they need the best technology to assist them.
Today’s fast-response utility work crews require reliable mobile devices to streamline their processes, from managing service calls, to coordinating preventative actions between field teams and centralized plants, to conducting fast remedial outage efforts. Rugged tablets are becoming a primary source of diagnostic and repair-related data, as they are mobile, easy to use, well connected, and resistant against environmental obstacles such as extreme heat, unforgiving humidity, and torrential rains.
When temperatures soar to a hundred and twenty degrees outside, the interior of a utility work truck can tip the needle at one hundred forty, but a mounted rugged tablet will take the heat and still prevent throttling of processor power or device failure. Fanless designs mean dirt, dust, and mud are not an issue, and water resistant design fights back against rain and humidity.
Linemen can depend on rugged tablets to provide consistent support in the field, relaying real time data and delivering schematics on demand. Core work processes such as asset management and dispatch can be improved to enhance productivity and efficiency, delivering faster results and less downtime. Every field worker who has a rugged tablet in hand is empowered with diagnostic tools to help them complete their tasks faster and more effectively.
A mobile-centric strategy is not only a way to improve day-to-day grid management but can be crucial to meeting customer expectations in a time of crisis. Rugged tablets become not just an option but a necessary tool for minimizing the effect of outages and getting systems back online as quickly as possible.
Dispatch management becomes more effective than ever with improved route planning. Real-time collaboration between field teams and experts “in case of complicated errors in the system appearing during diagnostics appear make it easier to resolve issue on the fly. Actions can be expedited to reduce the duration of outage periods, with communication between all parties maintained throughout each recovery operation.
Adding rugged tablets to utility workers’ field kits is one of the most effective ways of improving recovery times during and after a severe weather event. Mobility plus real time communication is key to delivering excellence in customer service and keeping residents safe and rescue teams effective.