Rugged tablets are streamlining hospitality and disrupting markets in a good way from hotels to car rental agencies to fast food spots and fine restaurants. The ability of rugged tablets to manage processes whether in hand or mounted for easy self-serve access is changing the way consumers use hospitality services and providing increased customer satisfaction.
Food Ordering at Drive Throughs
When the line of cars entering a drive through exceeds half a dozen, new customers may choose to drive away rather than wait for an extended time. Order takers can easily speed the commitment process by appearing at the car window, with a rugged tablet in hand to take the order and process payment. Once the order is placed, the customer can remain in line or be directed to side parking and their order rushed to them upon completion. This is particularly helpful when an order that is large, complex, or has a long cook time is clogging the line.
Table Ordering in Restaurants
Several large chains have already adopted tablets mounted on tables or at counters for speedy ordering and reduced wait times, especially during rush times like lunch or dinner. Every step of the process can be handled by the customer, from appetizer and meal ordering to drink refills, payment, and tipping, keeping the staff free to get food delivered and check in with guests. Many tablets also offer entertainment options to make the wait for food and drinks pass quickly.
Check-In for Car Rental or Hotel Reservations
Long lines at airport car rentals can be alleviated with staff equipped with tablets who can check in customers from any location, like directly in the car lot,.Customers can pick the car they want, and get the car tag scanned, payment processed, and get on their way quickly. The same concept applies to hotel check in, especially if travelling with a large group. Check in can be accomplished quickly from any location, like in a comfortable lobby or open air bar, and check out handled with while you wait for a taxi outside or in the garage while waiting for the valet. .
Casino and Cruise Ship Applications
Rugged tablets with RFID or bar code readers can be used at every step of the process to track a cruise passenger or casino visitor. Tabs can be run for everything from room service to activities, and personal belongings or baggage tracked. Individuals or couples can be linked to their room, their itinerary, and more.
Rugged tablets for hospitality can increase accuracy, speed every step of every process, improve customer satisfaction and feedback, and prompt swift, positive reviews to boost marketing efforts.