Rugged tablets can significantly simplify food ordering processes in casinos and on board cruise ships and improve customer satisfaction via increased speed and a higher level of accuracy.
The hospitality industry is turning to tablet-based ordering solutions to allow casino visitors or cruise ship passengers to enjoy excellence in food service in a variety of formats, including:
Staff members can hand carry lightweight, rugged tablets and take orders on deck or on the floor. Payment can be made immediately, or data captured to run a tab.
Tablets can also be assigned to specific tables, and ordering done by the customer with payment completed at the table or charged to a shipboard suite or casino hotel room.
Kiosk ordering can prevent lines from forming and blocking foot traffic on board or in the casino. Tablets can be wall or counter mounted to allow ordering in lobby space, from a room, and more.
Tablet Based Payment Options
Card readers allow credit and debit cards to be processed, gift cards to be applied or reloaded, or charges to be assigned to a room card or courtesy card. Checks can be split, receipts printed or emailed, and signatures captured on screen.
Server Side Benefits
Servers can log on with a card or PIN, menus can be hosted and categorized, tables can be assigned using a map, list, or number, and orders can be matched with seat position for in-play refreshments or above board lounging.
Customers can quickly place their order, purchase entertainment, pay at the table / kiosk / poolside / room, split checks or payments (ideal for business trips), download receipts, menus, and complete visit or trip totals, and more.
Casino or Cruise Line Benefits
Cross selling and upselling is simplified with tablets delivering targeted information into customer hands. Data collected from all streams can be analyzed and leveraged to help with back-office decision making like purchasing decisions, staffing adjustments, and menu improvements, and implemented in new marketing campaigns to test new products and services, pricing, and delivery options.
Tablets for cruise lines and casinos can revolutionize the way food service operates and deliver exceptional results in ever faster and more accurate forms. The possibilities of POS, table and kiosk mounted tablets are almost endless, the cost savings in regard to productivity and efficiency are immense, and increased ROI can be readily achieved.