It’s not an uncommon belief on the consumer end that field-service teams are ‘unreliable’ or a ‘hassle’. However, with current communication, scheduling, and accountability options, those stereotypes can easily be avoided. As more and more companies equip their employees with reliable, functioning technology, the more efficient their field teams become.
With mobile computers becoming widespread, it has become easier to streamline and speed-up processes with every new update. From custom-designed applications to boosted communications, rugged tablet technology is completely changing how people work on a day-to-day basis.
When a field team is given focused, reliable tech, they tend to work faster and more efficiently. Here are four reasons why the system works.
- Proper management of time and resources. Instead of spending time trying to manage paperwork and collect addresses, locations, and schedules, employees can have all their business information available at the touch of a finger. No more hassling over lost or misplaced paperwork, and no more mixed-up schedules.
- Faster, more effective communication. Whether they need to contact coworkers, employers, or customers, tablet technology makes it easier to reach other parties over text or with voice and video. Field workers can be quickly notified in case they need to rearrange schedules or update appointments. Customers can be updated as to ETAs and even alerted if a chance for an earlier appointment is available.
- Easy tracking and GPS functionality. Dispatchers can keep track of where field service agents are, and give customers accurate information on when and where they will arrive. Field service teams can also avoid accidents, traffic, and getting lost in unfamiliar areas.
- Portable technology. With hot-swappable batteries for all-day operation, wireless and Bluetooth capabilities, and only essential applications, rugged tablets combine the mobility of smartphones with the processing power of desktop computers.
Rugged tablets are designed to keep up with employees every step of the way, even when working under less than ideal conditions. With all-light readable screens and integrated options such as data-capture technology, rugged tablets are built with productivity in mind.
Field service teams handle over half of all daily appointments, and are the link between a company and a customer base. Outfitting a field service crew with rugged tablets can give them a key tool they need to do their jobs better, faster, and with a higher rate of customer satisfaction.